Retail
How we can help...
Front-line workers in the retail industry are the ‘face’ of your business. They’re the ones in direct contact with customers, selling products and have the capability of influencing a buyers’ decisions. Workers in the retail industry need to possess a variety of skills with some of the more important ones including customer service skills, product knowledge and knowing how to sell that product.
Budget and Time
Challenge
Improving on existing training materials is usually both a time-intensive and expensive process.
Solution
Our development process is so refined that we will guarantee a rapid development timeframe and with multiple options to suit a range of budgets. We even have pre-built brandable interactive templates to choose from to save even more time.
Turnover
Challenge
The retail industry has among the largest turnover rates compared to any industry. And it hurts. Replacing workers has recruitment costs, training costs and uptake time before becoming productive team members.
Solution
While good training programs may have some impact on retention rates, we will focus on getting your workers up to speed faster by employing various learning techniques and learning tools.
Time Off the Floor
Challenge
Most retail training programs involve a series of online modules that each take 1 hour to complete which takes the worker off the floor and sitting on a computer for a few hours before joining the rest of the team for on-the-job training and coaching - most don’t even get that!
Solution
We can develop short, sharp and relevant content that’s accessible from all devices that workers will be able to learn on-the-go and make it easier to stop and start in between each micro-module.